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Service Market
Cooperation Process
Requirement Communication
Requirement Analysis: Understand the project requirements in detail and provide tailored solutions with reasonable technical and cost optimization suggestions.
Technical Communication and Solution Confirmation
Technical Communication: Engage deeply with the client's technical team to confirm solution details and technical requirements, ensuring the design meets practical needs. Solution Adjustment and Optimization: Modify and optimize the solution based on client feedback until complete satisfaction.
Contract Signing: After confirming the solution, sign a cooperation contract detailing product delivery time, quality standards, and after-sales service.
Production and Manufacturing
Material Procurement and Production Plan: Procure high-quality materials and develop a production plan based on the contract requirements.
Production and Manufacturing: Begin production, assembly, and testing under a strict quality management system to ensure timely delivery.
Process Monitoring and Quality Control: Conduct strict quality control during production to ensure each step meets high-quality standards.
Delivery and Installation
Logistics and Delivery: Package and ship the product according to the agreed time and location, ensuring timely logistics.
On-Site Installation and Debugging: Provide on-site installation and debugging services as per the client's requirements, ensuring smooth operation on-site.
Training and Technical Support
Operational Training: Provide training on equipment operation and maintenance to help clients master usage skills and improve operational efficiency.
Technical Support: Offer comprehensive technical support to resolve any issues encountered by the client during use.
After-Sales Service and Feedback
After-Sales Guarantee: Provide repair services during the warranty period and promise quick responses to client needs.
Regular Follow-Up: Regularly check with clients to understand product usage and continuously improve services based on feedback.
Continuous Optimization: Improve product quality and services through client feedback to enhance customer satisfaction.
After-Sales Service
After-Sales Service Commitment
01
01
After-Sales Service Commitment
We cover repair costs within the warranty for quality issues and provide 24/7 customer support. We respond within 4 hours to resolve problems quickly.
Installation and Debugging
02
02
Installation and Debugging
Our technical team will install and debug the equipment on-site, ensuring proper setup and smooth operation.
Operational Training
03
03
Operational Training
We provide operator training to ensure correct use, reducing faults. We also train on maintenance and minor repairs to extend equipment life.
Technical Support and Consultation
04
04
Technical Support and Consultation
Clients can reach technical support anytime via phone, email, or online. For complex issues, we offer remote assistance or send technicians on-site if needed.
Maintenance and Care
05
05
Maintenance and Care
We provide regular maintenance to ensure efficient operation and prevent faults. In case of failure, we offer emergency repair services to minimize downtime.
Follow-Up and Feedback
06
06
Follow-Up and Feedback
We regularly follow up with clients to gather feedback and resolve issues, using it to improve our products and services.
Contact Us
You can contact us through the following four methods. We will reply to your inquiry within 2-8 hours after receiving it！
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